Customer Care

TIE Commerce is committed to providing our customers with quality product support. We strive to provide the most effective and efficient solution for you. To accomplish this, we offer a range of services designed to maximize the benefits of your software selection. With our comprehensive Product Support Program, all of our customers participating in our maintenance program are entitled to the following services:

• Telephone Technical Assistance
• Remote Support
• Product Revisions and New Releases
• Flexible Call Submissions: Telephone, Fax, E-mail
• EDI Standards Updates
• Expanded support with 24x7 maintenance

"TIE Commerce Customer Service has provided prompt responses to all of our inquires. Their knowledge across the product range is excellent and their manner pleasant and helpful. You have set the standard for high quality software and services"

Lisa Stinebuck
EDI Specialist
Perfetti Van Melle USA Inc