Managing Your Business Needs with TIE’s Managed Service Solutions

About City Sports:

City Sports is an award-winning, specialty sports retailer. The company was founded in 1983 opening the first store on Massachusetts Avenue in Boston. The company now operates 17 retail stores in metropolitan locations in Boston, Providence, New York, Washington D.C., Philadelphia, Baltimore and Atlanta as well as online at citysports.com. City Sports caters to the athletic adult who lives, works or studies in the city. Its product assortment stresses performance selection in footwear, apparel and equipment, geared towards running, triathlon, fitness, racquet sports, swim and outdoor. www.citysports.com

Situation Analysis:

Athletic retailer City Sports has been in growth mode year over year, and as a result the demands and requirements of keeping their transactional data and processes error free, up to date and responsive to market conditions were also growing. The time spent manually resolving individual errors in house, in addition to training qualified technical resources led City Sports to seek out a trusted and cost effective solution that would justify outsourcing their EDI process.

Why City Sports Chose TIE’s Managed Service Solution:

TIE’s all-inclusive Managed Service is designed to flawlessly extend business development to accelerate growth and reduce its clients total cost of ownership. The automation of EDI process lowers overall operating expenses, accelerates time to market and makes for predictable operational costs. Managed Service customers enjoy the latest TIE technology, optimized eBusiness processes, and standardization of the way companies connect to their customers and partners electronically.
 
Said Dylan Bruntil, Director of Information Technology at City Sports, “I’m thankful the Managed Service option was made available to us. I don’t worry about EDI anymore.” He added, “from a billing standpoint the Managed Service option worked out very well for us. We receive one predictable bill a month, it solves any potential headaches, and is an easy sell to upper management. It was a simple decision.”

Results:

TIE’s Managed Service offering is based on over 20 years of transactional data experience focused on improving the strain on internal resources. City Sports received a seamless transition both internally and externally to their vendors. TIE consultants worked onsite to make the B2B Managed Services installation and management as discreet as possible to City Sports’ trading partners.  

TIE’s Managed Service expertise takes the responsibility of supply chain and maintenance, updates and vendor issues out of City Sports’ hands and allows them to focus on what matters, growing their business. “TIE’s Managed Service helps us to be proactive, efficient and compliant. Vendor’s complaints aren't my problem anymore.” Said Bruntil, “TIE’s support is first class. They are easy to work with, know their stuff really well, and get excited about the product. This makes the program an overwhelming success in my eyes.”