EDI/Technical Support Consultant

EDI, Data Integration, SaaS – St. Paul/Minneapolis

We are currently seeking an experienced Technical Support Representative to work in our St Paul, MN office.

Company Summary:  
TIE is an international B2B software company, established in 1987 and focused on connecting businesses. TIE designs, develops, markets and supports a comprehensive portfolio of software products that enables companies to do business electronically and synchronize key business processes with their partners.  

Position Summary:  
As a part of the TIE Commerce Technical Support Team, you will be responsible for providing first and second-level technical support for our customers who are using our proprietary software. This challenging position requires a positive attitude, multi-tasking skills and the ability to communicate product-related questions over the phone and via email to customers with a diverse level of technical background.

As your knowledge of our products grows, you will be able to assist customers with basic and complex issues. Issues include install and configuration questions, communications issues, operating system issues, workflow and mapping problems. No day is the same as another in this exciting work environment.

Essential Job Functions:
Communication skills - The right candidate must possess great communications skills in order to resolve customer issues. You must have the ability to digest complex information and explain the solutions to our customers in plain, understandable language.

Required Skills and Experience:
• EDI, XML, 1SYNC experience
• The ability to quickly learn technical concepts, software applications, operating systems, and hardware configuration issues
• Excellent documentation skills
• Ability to multitask and willingness to learn new products, software or computer systems.
• Must be flexible with work demands and priorities
• Ability to work with other departments and co-workers on an as-needed basis
• Windows and LINUX/UNIX proficiency
• Scripting knowledge (Windows Batch files and/or UNIX shell script)
• Understand Java or C++ programming concepts
• Web/Internet knowledge
• MS-SQL and/or Oracle database knowledge
• Familiarity with eVision, Sterling Gentran, Inovis Trusted Link or GXS Application Integrator a strong plus

Education:  BA, BS (or equivalent technical/work experience) required

Please contact:  info@tiecommerce.com for more information.